Privacy Policy
At Unicorn Cab, we respect your privacy and understand the importance of protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, submit a travel enquiry, or contact us about cab bookings and travel services.
Scope of This Privacy Policy
This Privacy Policy applies to all personal information, contact records, and travel preferences collected by Unicorn Cab when users:
- Visit and browse our official website at https://unicorncab.in/.
- Submit an online booking enquiry or ride estimate form.
- Contact our 24/7 central customer care helpline (+91 99990 79650).
- Communicate with our dispatchers via our verified WhatsApp booking channel (+91 99990 79650).
- Share flight itinerary, pickup coordinates, or destination details for Delhi Airport transfers, outstation car rentals, or local city travel.
- Engage with customer support for billing queries, receipt generation, or feedback.
This policy governs data processed across all digital touchpoints and communication channels operated by Unicorn Cab to coordinate transportation services.
Information We Collect
To provide dependable and timely transportation, we collect minimal and relevant information necessary to facilitate your journey:
When you request a cab booking or submit an enquiry, we may collect:
- Full Name or Primary Passenger Name.
- Mobile Phone Number (including international country code).
- Email Address (for trip confirmation, invoices, and payment receipts).
- Preferred mode of communication (WhatsApp, Phone Call, or SMS).
To assign the correct vehicle category and ensure on-time reporting:
- Pickup address, hotel name, residential landmark, or airport terminal (T-1, T-2, T-3).
- Destination location, intercity route, or outstation itinerary.
- Date and requested reporting time.
- Flight details (Airline and Flight Number) for automated landing tracking and gate buffer timing.
- Number of passengers, luggage quantity, and preferred car category (Sedan, Ertiga, Innova Crysta, HyCross, Tempo Traveller).
- Special requests, such as child car seat assistance or extra luggage carriers.
When accessing our website, standard web server logs may automatically record:
- Internet Protocol (IP) address and approximate geographical city.
- Browser type, device operating system, and screen resolution.
- Pages visited, time spent per route view, and referring URL.
How We Use Your Information
We process personal data strictly for legitimate operational purposes related to cab bookings:
Assigning suitable drivers, transmitting reporting instructions, and confirming booking schedules via WhatsApp/SMS.
Monitoring arrival schedules at Delhi Airport to calibrate driver reporting time for flight delays or early landings.
Assisting passengers with pickup pillar coordination, route changes, lost item recovery, or emergency assistance.
Generating transparent trip receipts, commercial GST invoices for business travelers, and payment reconciliation.
We never utilize passenger phone numbers for automated telemarketing spam or unsolicited marketing campaigns.
Data Security & Storage Standards
Unicorn Cab implements reasonable technical, administrative, and physical security measures to safeguard personal data against unauthorized access, loss, or alteration:
Data Retention & Your Privacy Rights
We retain trip logs and invoice details only for the duration necessary to satisfy tax, audit, and legal dispute requirements under Indian transport regulations.
As a passenger, you maintain the following rights regarding your data:
- Access & Verification: Request copies of trip summaries, tax invoices, and booking logs associated with your phone number.
- Correction & Updates: Request rectification of outdated email addresses or phone numbers in your customer account.
- Erasure / Deletion: Request removal of your non-statutory contact records from our active enquiry registers upon journey completion.
To exercise any of these rights, contact our operations desk at info@unicorncab.in or message our WhatsApp desk at +91 99990 79650.
Children's Privacy Protection
Unicorn Cab's services are not directed toward children under 18 years of age. We do not knowingly solicit or collect personal information directly from minors. All ride reservations, airport pickups, and outstation bookings must be made by an adult parent, guardian, or authorized corporate organizer.
Third-Party Links & Communication Platforms
Our website provides links to external services such as WhatsApp (Meta Platforms) and Google Maps for route navigation and communication. Once you navigate to external applications, interactions are governed by their respective privacy terms. We encourage travelers to review WhatsApp's end-to-end encryption and privacy standards.
Updates to This Privacy Policy
Unicorn Cab may periodically update this Privacy Policy to reflect changes in Indian privacy statutes, operational enhancements, or technological advancements. Any modifications will be posted directly to this page with an updated effective date. Continued usage of our services after updates signifies agreement to revised terms.
Grievance Redressal & Contact Officer
For privacy-related questions, data verification, or grievance redressal, please contact our designated privacy coordination cell:
Frequently Asked Questions on Privacy
Clear answers on how we protect your personal numbers, flight data, and ride logs.
Have Questions About Privacy or Data Handling?
Reach out to our customer desk for privacy inquiries, data verification, or to book your ride with complete confidence.